Innisfree Reviews

Innisfree has an overall rating of 4.0 based on 29 reviews. Customer feedback on Innisfree is mixed: Innisfree reviewers highlight positive aspects like natural ingredients, effective skincare, eco-friendly packaging, affordable prices, which strongly appeal to young adults and environmentally conscious consumers. However, Innisfree is often criticized for its limited product range, occasional shipping delays, some products may irritate sensitive skin, inconsistent availability.

4.0/5.0

29 reviews

5 Stars

9

4 Stars

10

3 Stars

9

2 Stars

0

1 Star

0

All Innisfree Reviews (29)
GRABLE
May 31, 2026
"Honestly surprised how much I liked this serum"
I tried the green tea serum not expecting a whole lot, but wow, I was kind of excited when my dry patches started calming down after about a week. My skin doesn’t feel as tight after washing anymore, which is such a relief, because that tight dry feeling drives me crazy. I was also nervous it might break me out, since my skin can be dramatic, but no weird bumps or anything. Makeup has been going on smoother too, which made me weirdly happy. Shipping was totally fine as well. I’d definitely buy it again
Judy_knight86
May 13, 2026
"I ordered this tint thinking it’d be..."
I ordered this tint thinking it’d be more pink, but in person it looked way warmer than the photos. Not totally useless or anything, so I’ll still use it, but the pics on the site are kinda crap if I’m being honest.
Wilfred.hudson
May 02, 2026
"Customer service was a bit slow"
I do like the products, but the response from customer service took longer than I expected. To be fair, they did get back to me and sorted out my issue in the end, so I appreciated that. It just wasn’t the fastest experience, and I think there’s some room to improve there.
hello_theresa594
April 25, 2026
"I’ve used innisfree.com a few times now. Mostly..."
I’ve used innisfree.com a few times now. Mostly for skincare. It’s easy to get around, like if I’m looking by skin concern or just browsing a category, I don’t feel lost. Pages loaded fast for me too, which I appreciate. Checkout was quick. No random extra steps or anything confusing.
The only thing. Some of the product pages feel a bit busy, especially on my phone. Lots of scrolling, going back and forth, checking sizes, then reviews, then details again. Kind of crowded. But overall, yeah, I still like shopping there and I’d use it again.
hello_chan251
April 18, 2026
"Pretty solid tracking, just a tiny delay"
The tracking was easy enough to follow, and my innisfree order showed up on the day it said it would (which is always a relief). One of the updates came through a bit later than expected, but it wasn’t a big deal. Overall, everything went fine.
brandon-Crook
April 14, 2026
"Nice moisture, just not my holy grail"
I picked up this Innisfree moisturizer and it does a good job. My skin stays hydrated for most of the day and it feels light, not all sticky or greasy which I really like. At night I usually have to put on a little extra tho, especially if my skin feels dry. Overall I'm happy with it, just not amazing enough for a full 5 stars...
ramonjones9896
April 04, 2026
"A bit hit or miss for the price now"
I still like a lot of what they have, and some items are definitely worth picking up. But the prices have gone up enough that it feels a little hit or miss now. Good stuff overall, just not as cheap as it used to be.
hello_joseph092
March 24, 2026
"Checkout was ok, just a little annoying"
Checkout was mostly easy, but I did have to reload the page once, which was kind of irritating. After that it went through fine.
JosephSpatz
March 20, 2026
"My Return Took a Little Detour"
I ordered a few things from innisfree and was excited when the package showed up. Most of it was fine, but one item just wasn’t what I pictured, so I figured I’d return it. The process wasn’t super difficult, but I did spend a bit of time clicking around trying to find the return details, which made it feel less straightforward than I expected.

Once I got everything sent back, the refund did eventually come through, so it all worked out in the end. It just took a little longer than I thought it would, and I found myself checking a few times to see if it had been processed. Not a bad experience overall, but it could definitely be smoother and quicker.
SusieDoyle
March 13, 2026
"I ordered a few skincare things from..."
I ordered a few skincare things from innisfree.com and the package showed up in a reasonable amount of time, so that part was fine. Most of what I got was right, but one item came in a different size than the one I picked, which was kind of frustrating because... I don’t know, you expect the basic details to match.

Customer service did get back to me, though it wasn’t super quick, and I had to send photos before anything really moved forward. Overall it wasn’t awful or anything, just a little clunky. I’d probably order again, maybe, but I’ll definitely check everything as soon as it arrives next time
David-wilson
March 07, 2026
"Pretty good for cutting down shine"
I ordered this from innisfree.com because my face gets oily so fast, especially around my T-zone. Shipping was totally fine, not ridiculously fast or anything, but it showed up without any problems.

After using it, I do notice my face stays less shiny for a few hours, which is what I was hoping for. I still have to blot later in the day, but not nearly as much as before, so that’s a win for me.

I took off one star because if I use a little too much, it can feel kind of dry on my skin. But overall, I like it and would probably buy it again
gloria-Rudge
March 02, 2026
"Info was easy enough to follow"
Most of the product pages made the ingredients and skin type clear. Some usage info could’ve been easier to find, but it was helpful overall.
Tracy_bezio84
February 22, 2026
"Nice lightweight feel, and I’d buy it again"
I wasn’t totally sure what to expect with this, but the texture ended up being really nice. It feels light on my skin and doesn’t get overly sticky, which I appreciate in the morning when I’m layering sunscreen after. It absorbs quickly too, after a few minutes, it settles in and I don’t really worry about it messing with the rest of my routine. The only thing is if I use a little too much, it can feel slightly tacky, so I just try to keep the amount small. Overall, I’m happy with it and feel comfortable continuing to use it
michael-Dodson
February 18, 2026
"Really nice, soft scents"
I’ve ordered from innisfree.com a few times now, and I already kind of assumed I’d like more of their stuff because the scents are right up my alley. Everything I’ve tried smells fresh and clean without being super strong, which is usually what makes or breaks skincare for me.

The green tea products especially have this soft, light scent that doesn’t stick around all day in an annoying way. My skin feels good after using them too, but if I’m being quick about it, the smell is probably what got me to reorder.

Shipping was totally fine, and everything showed up packed well. Nothing fancy to complain about here, just simple, nice products that smell really good. 5 stars from me.
charlesrubarts0474
February 17, 2026
"Wish there were more ways to pay"
Checkout was smooth overall, not gonna lie, but I did wish they had a few more payment options. My card went through without any issues, it just felt a little limited for what I usually prefer...
Opal.cabrera
February 16, 2026
"Good overall, just a little irritating at first"
I have sensitive skin, so the first time I used it my cheeks did sting a bit, which worried me for a minute. Thankfully it calmed down after a little while and hasn’t been a big issue since. Shipping was totally fine, and I actually really like the moisturizer. I do wish the ingredients were easier to check before buying, but overall I’m happy with it. I’d still recommend it, especially if your skin isn’t super reactive like mine. 4 stars.
henry-Wagner
February 13, 2026
"Feels safe, but I still have questions"
The ingredients seem mostly okay, and it does feel safe overall, but I’m still not totally sure about some of the fragrance stuff. I tried asking about it, but it kind of felt like nobody actually read my message, so I’m still left wondering.
TeresaTaylor_35
February 08, 2026
"I usually assume they’ll have it"
Whenever I need something, I pretty much just assume they’ll have it, and most of the time I’m right. The stuff I’m looking for is usually in stock, so it saves me from checking a bunch of other places.
leslie2003
February 07, 2026
"Pretty good for what it costs"
I’ve bought from innisfree a couple times now, and it’s been decent overall. The prices feel fair, especially since the cream and cleanser lasted longer than I thought they would. That kind of made it feel more worth it, if that makes sense. Shipping was okay too, nothing weird with it. I’d probably order again.
hello_james591
February 01, 2026
"Simple, Clean, and Does the Job"
I’ve been using this it feels really clean on my skin. The ingredients seem well thought out, and I haven’t had any irritation or weird reactions, which I definitely appreciate. It’s no-fuss, but in a good way.

View More Reviews

Have a question about Innisfree?

Customer Reviews

Ask a Question

Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.